Emotional Intelligence

Leaders with advanced emotional intelligence have an advantage in life and in business. They inspire passion and enthusiasm, tackle issues head-on and handle change and stress more effectively. As a result of this course and by improving your emotional intelligence and influencing skills, you will improve your business and personal relationships and motivate yourself and others to succeed.

Topics covered in this course

What is Emotional Intelligence (EI)?

EI is the ability to learn about yourself and others in a dynamic manner.

How does EI impact the workplace?

Consider how leaders affect the "feel" of an organisation.

Intrapersonal skills

Learn how to develop self-awareness and self-management skills.

Tuning into your senses

It is important to pay attention to what you see and hear instead ofwhat you think you see and hear.

Johari Window

Explore how self-awareness improves your ability to lead.

Managing your emotions

Understanding what your emotions mean and paying attention to them.

Guidelines for developing emotional self-management

Identify emotional management strategies.

Social awareness

Being aware of the emotions and reactions of those around you.

Empathy

How to develop and demonstrate empathy for others.

Change and emotional intelligence

Adapting to organisational change.

The Extended DISC ModelUnderstanding the DISC behavioural styles (D, I, S and C) and their attitude toward teamwork

Identifying your style and the styles of others in your team.

Team Exercise Identifying styles in your teamInterpretation of the Extended DISC Team Assessment

What is CultureTeam Types DISC Style Team Cultures

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This course is ideal for

Senior team members, supervisors and managers who wantto improve their personal and professional lives.