Performance Management

Our management course has been designed to help supervisors, managers and team leaders develop practical skills, tools, and knowledge that can assist them in effectively managing each employee throughout the year and planning and leading performance reviews.

Topics covered in this course

Why learn about managing performance?

It is important as a manager to give people the chance to succeed.

Performance management process

It is both coaching and counselling that provide objective feedback, but how do you determine which approach to use in the midst of different circumstances?

Why coach team members?

Behaviour or performance changes can often be achieved through a targeted coaching approach.

Giving feedback in an objective way

When delivered properly, feedback can be an invaluable tool to improve performance.

The ‘hot stove’ principle

If an employee does something appropriate or inappropriate, it should be immediately apparent just as it does when putting your hand on a hot stove.

Managing difficult conversations

Managing team performance issues is a challenge for managers.

Performance management is for good performers too

In addition to the yearly review process, performance management is a continuous management process.

The Extended DISC ModelUnderstanding the DISC behavioural styles (D, I, S and C) and their attitude toward teamwork

Identifying your style and the styles of others in your team.

Team Exercise Identifying styles in your teamInterpretation of the Extended DISC Team Assessment

What is CultureTeam Types DISC Style Team Cultures

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This course is ideal for

Supervisors, managers and team leaders who require practical tools and techniques to gain the cooperation and support of their staff or teams.