Identify the difficult behaviour you are dealing with.
To determine whether you are dealing with a genuine difficult behaviour or a misperception, use this tool.
In most cases, challenging behaviour is not assertive; it is aggressive, passive, or passive-aggressive tendencies, which require a different approach.
It is often the high emotions that accompany difficult behaviour that make it so difficult. Maintain your calm and assertive behaviour while managing others' emotions through your voice.
Gain a better understanding of how your brain processes information, emotions, and thoughts.
The ability to communicate assertively can be learned. Communicating or acting assertively is aimed at a mutually agreeable outcome.
It is too common for us to avoid the real issues when we need to discuss someone's difficult behaviour. It is easier to convey your message and others to understand what you want them to do when you are using language that describes specific behaviours.
Without assertive response to difficult behaviours, they may continue to repeat themselves and even worsen. Become more action-oriented by learning practical strategies.
The Extended DISC ModelUnderstanding the DISC behavioural styles (D, I, S and C) and their attitude toward teamwork
Identifying your style and the styles of others in your team.
Team Exercise Identifying styles in your teamInterpretation of the Extended DISC Team Assessment
What is CultureTeam Types DISC Style Team Cultures
You can’t avoid challenging workplace interactions, but it helps to see that there are no "difficult people"—just people who sometimes display difficult behavior. While you can’t change others, this course will help you understand the motives behind such behavior and respond assertively when needed.
