Becoming Assertive

There is a common misconception that assertiveness is aggression. Self-aware, confident, and precise communication skills enable assertive people to express their views without being aggressive. We will provide you with strategies and tools to express your thoughts and opinions while accepting and responding to others' needs, wants, and feelings.

Topics covered in this course

What is assertiveness?

Acquire an understanding of the characteristics of assertiveness.

Assess your assertiveness

Analyze how you perceive yourself.

Components of assertiveness

Implementing assertiveness in four easy steps.

Assertiveness and emotional intelligence

Understanding yourself and your behavior can improve your relationships.

Aspects of passive, assertive and aggressive behaviour

Identify the differences based on voice, speech and body language.

Making assertive statements and requests

You can express your feelings and thoughts by using 'I' statements.

How to say ‘no’

Learn how to say 'no' to avoid getting drawn into situations you don't want.

Developing self-esteem

Change your perception of challenging situations and make the self-esteem cycle work for you.

Assertively listening

Putting aside your own needs to listen to others.

Conversational barriers to avoid

The top three communication barriers to avoid.

Changing your views on challenging situations

Assess your lack of assertiveness in certain situations and with certain people.

Assertive conflict resolution

Managing and resolving conflict before it escalates..

The Extended DISC ModelUnderstanding the DISC behavioural styles (D, I, S and C) and their attitude toward teamwork

Identifying your style and the styles of others in your team.

Team Exercise Identifying styles in your teamInterpretation of the Extended DISC Team Assessment

What is CultureTeam Types DISC Style Team Cultures

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This course is ideal for

This course is ideal for professionals, leaders, and employees seeking to enhance their communication skills, build self-confidence, express thoughts clearly, navigate difficult conversations, and balance empathy with assertiveness in both personal and professional interactions.