Defining the Requirements, Identifying Opportunities for Improvement and Growth, Setting Verbal Expectations, Putting Expectations in Writing.
Understanding Cascading Goals, The SMART Way, The Three P’s, Helping Others Set Goals.
General Principles, The Dictatorial Approach, The Apple-picking Approach, The Collaborative Approach.
Level One: Complete Supervision, Level Two: Partial Supervision, Level Three: Complete Independence.
Deciding to Delegate, To Whom Should You Delegate, Providing Instructions, Monitoring the Results, Troubleshooting Delegation.
Characteristics of Good Feedback, Feedback Delivery Tools, Informal Feedback, Formal Feedback.
The 80/20 Rule, Prioritizing with the UrgentImportant Matrix, Using a Productivity Journal, Using Routines and Rituals to Simplify your Workday.
Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team
What to do if you’re Promoted Within the Team, What to do if you’re Leading a Brand New Team, What to do if you’re Taking on an Established Team.
Ask the Right Questions of the Right People, Go to Gemba, Keep Learning!
The Extended DISC ModelUnderstanding the DISC behavioural styles (D, I, S and C) and their attitude toward teamwork
Identifying your style and the styles of others in your team.
Team Exercise Identifying styles in your teamInterpretation of the Extended DISC Team Assessment
What is CultureTeam Types DISC Style Team Cultures
Anyone looking to learn how to operate in a supervisory position
