What is effective feedback, why people avoid it, and how to deal with crucial conversations?
Differentiating positive feedback from destructive feedback.
Explore how you react and respond to specific difficult behaviours.
By using assertiveness, you can express your thoughts, feelings, and needs in a non-threatening and open manner.
Learn what steps can lead you to jump to incorrect conclusions.
Get to know your brain's various functions and how thoughts, emotions, and information are processed in order to make better decisions.
What you need to say in difficult conversations in order to achieve the best results.
Communicating effectively.
Determine the advantages and disadvantages of four listening response patterns.
Getting the best results from open questions.
Making use of a variety of feedback techniques to suit the situation at hand.
Being sensitive to people's emotions is the biggest challenge in dealing with difficult behaviours.
When dealing with a difficult situation, it is important to use an appropriate tone.
The Extended DISC ModelUnderstanding the DISC behavioural styles (D, I, S and C) and their attitude toward teamwork
Identifying your style and the styles of others in your team.
Team Exercise Identifying styles in your teamInterpretation of the Extended DISC Team Assessment
What is CultureTeam Types DISC Style Team Cultures
Emerging leaders, existing leaders, people with direct or indirect reporting lines and people who wish to provide feedback in a more helpful way.
